Job Summary
The Process Analyst is responsible for managing and resolving customer invoice disputes within the Order-to-Cash (OTC) process while ensuring timely collections, minimizing revenue leakage, improving customer experience, and driving process improvements. The role requires close collaboration with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams to ensure effective dispute resolution and root cause elimination.
Key Responsibilities
- Investigate dispute root causes by coordinating with cross-functional teams.
- Ensure timely resolution of disputes within defined SLA and KPI timelines.
- Track and follow up on aged and unresolved disputes.
- Maintain accurate dispute records and supporting documentation.
- Experienced in SAP (Basic T-codes and navigations)
Skill Requirements
1. Basic Knowledge Of Billing And Invoicing Processes And Familiarity With Accounting Software Such As Sap, Oracle, Or Quickbooks.
2. Foundational Skills In Accounting And MonthEnd Activities, Including Transaction Recording And Payment Reconciliation.
3. Basic Familiarity With Data Analytics Tools Like Ms Excel For Reporting And Analysis.
4. Good Customer Focus With The Ability To Address BillingRelated Queries.
5. Fundamental Understanding Of Compliance Requirements In Financial Operations.
Knowledge of Accounts Receable processes
Basic understanding of OTC lifecycle
Customer service orientation
Quick learners on applications