Job Summary

The Cards Servicing Analyst plays a vital role in overseeing the lifecycle of debit and credit cards, ensuring efficient operations within the Delivery Operation team. This role is essential for identifying issues, optimizing processes, and implementing improvements to enhance customer experience and operational efficiency.

Key Responsibilities

1. Analyze Existing Processes And Procedures Related To Card Servicing To Identify Root Causes Of Ongoing Issues And Propose Quick Resolutions And Enhancements Within Assigned Projects.
2. Implement Best Practices And Enhancements To Improve Processes And Procedures, Ensuring Compliance With Industry Standards And Regulations In Card Management.
3. Generate Detailed Analyses And Reports To Monitor The Health Of Card Servicing Operations, Providing Insights For Continuous Improvement.
4. Develop Business Requirements For Enhancing Process Workflows, Focusing On Improving Customer Experience And Satisfaction In Card Servicing.
5. Foster Strong Client And Internal Business Relationships To Ensure Smooth Progress On Projects, Driving Improvements In Functionality And Service Delivery.
6. Apply Expertise In Card Products And Processes By Reviewing Case Types And Evaluating Technical Issues To Ensure Effective Troubleshooting And Resolution.
7. Contribute To Project Slas By Performing Assigned Tasks, Collaborating With Team Members, And Meeting Project Deadlines.
8. Mentor And Train New Team Members, Sharing Knowledge Of Card Processing Systems And Enhancing Team Capabilities.

Skill Requirements

1. Proficient Knowledge Of Rb Cards Servicing Processes And Card Product Lifecycle.
2. Strong Analytical Skills For Identifying Process Inefficiencies And Proposing Enhancements.
3. Familiarity With Card Processing Systems And Industry Standards.
4. Excellent Written And Verbal Communication Skills For Report Generation And Stakeholder Interactions.
5. Ability To Mentor And Guide New Team Members Effectively.

Other Requirements

1. Optional But Valuable: Certification In Card Management Or Process Improvement Methodologies