Analyst - English, French, Microsoft Windows
India
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Job Description
Analyst - English, French, Microsoft Windows
Bengaluru, Karnataka

Job Summary

Proactive problem tickets to be created. Asset management scope applicability to be updated. Meeting minutes to be send for all the conducted meetings. Customer monthly minutes not send, action items tracker is only attached. Internal monthly meeting - Leads connect 2nd Tuesday - Call monitoring details to be checked

Change work notes update on daily basis for long window changes, example Patching, Decom, Migration etc Doer Checker process - Doer confirmation on activity steps before performing any activity. Emergency change management process was partially compliant. Non Compliance Sample evidenced. CHG2948996. Test, Implementation and Roll back Plan are not in place, Document is attached, however there were no details updated. Approvals evident, Affected CI updated. Implemented not on scheduled.

OEM list with emergency support details are not evidenced. Capacity reports for System utilization was not evidenced. Capacity plan was not evidenced

Authorization matrix was not evidenced. Reconciliation was not maintained across BAU, Projects, Shared Services, LSM & all internal and external stakeholders. The list of active accounts is not maintained. Reconciliation is not analyzed RA vs. Access List vs. AD vs. ticketing tool on monthly basis. 

Key Responsibilities

Call monitoring details to be checked . Change work notes update on daily basis for long window changes, example Patching, Decom, Migration etc . Doer Checker process - Doer confirmation on activity steps before performing any activity.

Skill Requirements

MIM, ITIL, Change Management

Other Requirements

problem management, process, service request management
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.