Analyst - English, Spanish, Windows
Mexico
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Job Description
Analyst - English, Spanish, Windows
Guadalajara, Jalisco

Job Summary

Monitor the SIEM console and SOC mailbox for security alerts, requests & user reports. • Respond to calls from Client end users Acknowledge, triage, notify and initiate incident management based on SOPs. • Apply containment actions on Security tools as a response to Security incidents / advisories. • Generate daily status reports and cater to ad hoc requests. • High school diploma, GED, and relevant work experience is required; • Bachelor’s Degree in Information Technology, Computer Science, Cybersecurity or other related field preferred • 2 years cybersecurity monitoring experience preferred • Proven analytical, problem solving, and research skills • Understanding of network concepts, protocols, services, and operating systems • Experience with SIEM, email security, IPS, web security, application whitelisting, and endpoint detection and response tools preferred • Willingness to work a flexible schedule, such as shift work (including rotating shifts), days, nights, and weekends and holidays as necessary • 100% on site • Advance verbal and written communication skills in the English language • Ability to work in an open and collaborative environment Certifications:- CompTIA Security + and/or an analyst level certification on any SIEM / EDR / MDR or

Key Responsibilities

Monitor the SIEM console and SOC mailbox for security alerts, requests & user reports. • Respond to calls from Client end users Acknowledge, triage, notify and initiate incident management based on SOPs. • Apply containment actions on Security tools as a response to Security incidents / advisories. • Generate daily status reports and cater to ad hoc requests. • High school diploma, GED, and relevant work experience is required; • Bachelor’s Degree in Information Technology, Computer Science, Cybersecurity or other related field preferred • 2 years cybersecurity monitoring experience preferred • Proven analytical, problem solving, and research skills • Understanding of network concepts, protocols, services, and operating systems • Experience with SIEM, email security, IPS, web security, application whitelisting, and endpoint detection and response tools preferred • Willingness to work a flexible schedule, such as shift work (including rotating shifts), days, nights, and weekends and holidays as necessary • 100% on site • Advance verbal and written communication skills in the English language • Ability to work in an open and collaborative environment Certifications:- CompTIA Security + and/or an analyst level certification on any SIEM / EDR / MDR or

Skill Requirements

Monitor the SIEM console and SOC mailbox for security alerts, requests & user reports. • Respond to calls from Client end users Acknowledge, triage, notify and initiate incident management based on SOPs. • Apply containment actions on Security tools as a response to Security incidents / advisories. • Generate daily status reports and cater to ad hoc requests. • High school diploma, GED, and relevant work experience is required; • Bachelor’s Degree in Information Technology, Computer Science, Cybersecurity or other related field preferred • 2 years cybersecurity monitoring experience preferred • Proven analytical, problem solving, and research skills • Understanding of network concepts, protocols, services, and operating systems • Experience with SIEM, email security, IPS, web security, application whitelisting, and endpoint detection and response tools preferred • Willingness to work a flexible schedule, such as shift work (including rotating shifts), days, nights, and weekends and holidays as necessary • 100% on site • Advance verbal and written communication skills in the English language • Ability to work in an open and collaborative environment Certifications:- CompTIA Security + and/or an analyst level certification on any SIEM / EDR / MDR or

Other Requirements

Monitor the SIEM console and SOC mailbox for security alerts, requests & user reports. • Respond to calls from Client end users Acknowledge, triage, notify and initiate incident management based on SOPs. • Apply containment actions on Security tools as a response to Security incidents / advisories. • Generate daily status reports and cater to ad hoc requests. • High school diploma, GED, and relevant work experience is required; • Bachelor’s Degree in Information Technology, Computer Science, Cybersecurity or other related field preferred • 2 years cybersecurity monitoring experience preferred • Proven analytical, problem solving, and research skills • Understanding of network concepts, protocols, services, and operating systems • Experience with SIEM, email security, IPS, web security, application whitelisting, and endpoint detection and response tools preferred • Willingness to work a flexible schedule, such as shift work (including rotating shifts), days, nights, and weekends and holidays as necessary • 100% on site • Advance verbal and written communication skills in the English language • Ability to work in an open and collaborative environment Certifications:- CompTIA Security + and/or an analyst level certification on any SIEM / EDR / MDR or
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.