Job Summary
Key Responsibilities
• Manage a portfolio of customer accounts and ensure timely collections.
• Analyze aging reports and prioritize collection efforts based on risk.
• Coordinate with billing, sales, and customer service to resolve disputes.
• Negotiate payment plans with customers within defined limits.
• Monitor credit limits and flag high-risk accounts for review.
• Prepare weekly collection status reports and dashboards.
• Support internal audits with documentation and account history.
• Identify recurring issues and suggest process improvements.
Skill Requirements
• Portfolio Management: Skilled in managing a set of accounts independently.
• Negotiation Skills: Ability to set up payment plans and resolve disputes.
• Intermediate Excel Skills: For reporting and tracking collections performance.
• Dispute Resolution: Coordinates with internal teams to resolve billing issues.
• Analytical Thinking: Identifies trends in customer payment behavior.
• Compliance Awareness: Understands credit policies and collection protocols.
• Customer Relationship Management: Builds rapport while ensuring payment commitments.
Other Requirements
1. Optional But Valuable Certifications In Accounts Payable Or Financial Analysis
2 - 3 Years of experience.