Analyst - Lending Operations - BFS
India
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Job Description
Analyst - Lending Operations - BFS
Hyderabad, Telangana

Job Summary

Analyst - Technical Chat Support

Key Responsibilities

  1. Minimum 2 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process
  2. Open to working in 24/7 rotational shifts, including night shifts and weekends.
  3. Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms.
  4. Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.

Skill Requirements

  • Basic knowledge of web page designing, HTML, CSS and JavaScript.
  • Proficient in multitasking and prioritizing tasks to meet deadlines.
  • Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics.
  • Excellent written and verbal communication, with the ability to adapt tone and style based on the audience.
  • Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.

Other Requirements

  1. Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.
  2. Customer Service Skills: Empathy, ownership, and sincerity are crucial.
  3. Qualification: Any graduate
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.