Job Summary

EDUCATION

• Bachelor’s degree B. Com/M. Com/MBA (Finance only)

EXPERIENCE

• 1 – 5 years of experience in OTC Billing, Dispute resolution in Billing
• Experience with SAP is preferred
• Utility domain work experience will be an added advantage

Key Responsibilities

• Process daily billing and handle failed transactions with good judgment.
• Resolve billing issues and customer queries from SAP and exceptions.
• Prepare, review, and validate billing documents for accuracy.
• Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
• Escalate unresolved issues to supervisors promptly
• Ensure invoices are processed accurately and submitted on time.
• Review and adjust invoices when corrections are needed.
• Perform any additional tasks as required by the business
• Ensure 100% adherence on all compliance requirements

Skill Requirements

1. Strong Understanding Of Order Management Processes And Erp Tools
2. Proficiency In Data Analysis And Reporting, Utilizing Tools Such As Excel And Erp Systems
3. Familiarity With Inventory Management Practices And Service Mindset Principles
4. Basic Knowledge Of Customer Service Best Practices And Relationship Management

• MS-Office – Basic/Advanced (MS-Word/Excel/PowerPoint)
• Very Good communication skills

• Focuses on delivering a positive customer experience 
• Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts
• Ability to multi-task and prioritize the task based on the criticality.
• Strong organizational and time management skills - ability to organize

Other Requirements