Analyst - Technical diagnosis and troubleshooting
India
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Job Description
Analyst - Technical diagnosis and troubleshooting
Hyderabad, Telangana

Job Summary

  • Shift: US Shifts (Night Shifts) 

  • Customer Service Skills: Empathy, ownership, and sincerity are crucial. 

  • Qualification: Any graduate (we are not hiring undergrad or people with Internship experience) 

Key Responsibilities

 

  1. Minimum 1 year of hands-on experience in CHAT channel in technical troubleshooting process 

  1. Open to working in 24/7 rotational shifts, including night shifts and weekends. 

  1. Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms. 

  1. Familiarity with campaign management, performance marketing, and digital advertising tools is a plus. 

Skill Requirements

 

  • Basic knowledge of web page designing, HTML, CSS and JavaScript. 

  • Proficient in multitasking and prioritizing tasks to meet deadlines. 

  • Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics. 

  • Excellent written and verbal communication, with the ability to adapt tone and style based on the audience. 

  • Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements. 

Other Requirements

1. Optional But Valuable Certifications In Voice Communication Or Itil Foundations
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.