Analyst-Voice
India
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Job Description
Analyst-Voice
Chennai, Tamil Nadu

Job Summary

Support business banking customers across inbound and outbound voice live chat and shared inbox email channels.

Deliver exceptional customer servicing, resolving complex queries, managing return and verbal interaction withing agreed service levels.

Ensuring compliance with banking regulations and supporting customers across range of business and commercial banking products.

 

Key Responsibilities

Handles outbound and inbound voice interactions 

Live chat and customer enquiries and customer queries received through shared inboxes.

Detailed JD will be shared

Skill Requirements

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.