Job Summary

Operate Azure connectivity services and restore standard network incidents across hosted environments.

Key Responsibilities

• Monitor and troubleshoot VNet, subnet, NSG, UDR, DNS, VPN, Private Endpoint, Load Balancer, Application Gateway and firewall connectivity.
• Support ExpressRoute, site-to-site VPN, carrier interconnects and hybrid routing for contact-center workloads.
• Investigate latency, jitter, packet loss, route asymmetry, firewall drops and DNS/private-endpoint failures.
• Use Network Watcher, packet capture and Wireshark for evidence-led diagnosis, including SIP and RTP traffic where needed.
• Implement Traffic Manager, Load Balancer and resilient routing patterns across regions.
• Automate repeatable network deployments using Terraform or Bicep and PowerShell or Python.
• Validate active-active paths, failover, disaster recovery and production readiness.
• Execute approved firewall, route, DNS and private connectivity changes using documented procedures.
• Use Network Watcher, connection troubleshooting, flow logs and Azure Monitor evidence to isolate faults.
• Support SBC, ACS, API and D365 connectivity diagnosis with voice, platform and application teams.
• Maintain network diagrams, rule inventories, runbooks, known errors and shift handovers.

Skill Requirements

• Azure networking: VNet, peering, subnets, NSG, route tables, Private Link and Private DNS.
• Azure Firewall, VPN Gateway, Load Balancer, Application Gateway, Front Door and Network Watcher.
• TCP/IP, DNS, NAT, TLS, routing, packet capture and connectivity diagnostics.
• ITIL incident/change practices and PowerShell or Azure CLI.
• ExpressRoute and IPsec VPN design and troubleshooting.
• Practical exposure to Azure Communication Services and cloud contact-center connectivity.

Other Requirements

• AZ-700; AZ-104; CCNA or equivalent.
• Terraform Associate desirable