Job Summary
Key Responsibilities
Required Skills and Experience
Experience in platform engineering, infrastructure operations, production support, or systems administration.Strong experience with infrastructure lifecycle-management activities.Experience planning and executing patching, upgrades, migrations, and technology refreshes.Experience supporting business-critical production environments.Knowledge of Windows and/or Linux server administration.Understanding of networking, storage, databases, middleware, system monitoring, and backup technologies.Experience handling infrastructure incidents involving memory, CPU, storage, connectivity, availability, and system health.Familiarity with disaster recovery, backup validation, failover testing, and resilience exercises.Knowledge of ITIL processes, including incident, problem, change, configuration, and capacity management.Ability to produce implementation plans, rollback plans, technical runbooks, and operational documentation.Strong analytical, troubleshooting, coordination, and communication skills.Ability to work with application, infrastructure, security, database, network, cloud, and vendor teams.Basic knowledge of Sophis architecture, services, environments, and technical dependencies.
Skill Requirements
2. Strong experience with ci/cd pipelines, version control systems, and automation tools.
3. Knowledge of infrastructure as code (iac) using tools like terraform or arm templates.
4. Ability to script and automate tasks using powershell, bash, or python.
5. Familiarity with containerization technologies such as docker and kubernetes.
6. Excellent problem-solving skills and a proactive approach to identifying and addressing technical issues.
7. Strong communication and teamwork abilities to collaborate effectively with cross functional teams.