Job Summary
Key Function: To support execution of Organizational Change Management strategies that empower end users to understand, accept, and successfully transition to new processes, roles, and technology.
Key Responsibilities
Key Objectives:
§ To support business transformation for clients through Change Management activities and deliverables focused on minimizing impact to business performance and accelerating benefits realization § To engage with stakeholders across all levels of client organizations to ensure that the business is prepared to accept and adopt new and modified technology, processes, and organizational structures § To execute on comprehensive business change, transition, and post-implementation support strategies that inform, educate, and prepare impacted stakeholder groups to achieve transformation outcomes.
Skill Requirements
Knowledge/Experience Required (Essential/Desirable):
§ Experience supporting change management for ERP or technology-enabled business transformation programs – from design through to implementation and review § Ability to design and execute role definitions, process designs, security authorization mappings, stakeholder management assessments, benefits cases, and communications strategies and deliverables § Experience in identifying, analyzing, and communicating changes to work, process, personnel, and technology in a manner that facilitates smooth organizational transition to the new future state § Proven experience delivering significant business benefits during successful SAP implementations § Outstanding consulting and analytical skills § A minimum of 5 years internal or external business consulting experience § The ability to work at all levels within organizations § Post-graduate business degree or equivalent experience § SAP experience strongly desired
Other Requirements
Competencies:
HCL Core Skills: § Can pro-actively create internal & external networks § Can lead, integrate, and motivate mid-size groups, including consultants from 2 - 3 Lines of Business § Can elicit issues and tap into peoples’ true views and perspectives § Able to facilitate diverse middle-manager groups through structured workshops to achieve consensus outcomes § Can deliver presentations in a competent and convincing manner § Uses a broad range of tools when delivering work and teaches others about their application
Content Excellence:
§ Always challenges solution design against business objectives
§ Has a network of contacts both within and outside the engagement that provides access to
content knowledge
§ Can apply knowledge and experience outside of their immediate area of responsibility
§ Able to adapt and implement HCL’s methodologies for client-specific situations where appropriate § Able to translate business goals into a set of requirements that can be supported by an appropriate standard or bespoke solution § Able to complete complex implementations when requirements are potentially unclear and inconsistent § Can tailor and apply previous experience to client need and recognize and address recurring issues
Delivery Excellence:
§ Able to manage, drive, and lead a team of 2-5 consultants to complete deliverables within a
program of work
§ Can manage the expectations of client team members and their managers within the
business, to ensure acceptance of solutions delivered
§ Can develop and deliver plans for a sub-phase within a delivery program.
§ Identifies and escalates issues and risks within area of responsibility directly to the
engagement management team and takes responsibility for resolution
§ Builds relationships with client leads based on mutual respect and commitment
§ Identifies issues and risks within their area of responsibility and takes responsibility for their
resolution
§ Able to give and receive feedback/coaching on performance from other members of the team
positively and constructively
§ Can deliver within a broad area of responsibility on an assignment
Client Development:
§ Is capable of supporting a sales visit with a new prospect in area of technical competence
§ Able to write a simple proposal or contribute to sections of a more complex proposal
§ Fully aware of HCL’s commercial accountability on engagements and contributes towards
delivery of them
§ Able to identify opportunities for add-on business within client engagements and convincingly
articulate HCL capabilities and offerings to clients