Job Summary
Serve as the domain SME for Inventory, Fulfillment, Warehouse Operations, Logistics, ATP/ETA, Intercompany Supply Chain, Goods in Transit, and 3PL processes within International Order to Cash.
• Design D365 functional solutions and configuration approaches in consultation with the Functional Lead and Product Owner/Product Manager.
• Analyze and improve order-to-fulfillment processes, including inventory availability, allocation, reservation, picking, packing, shipment, delivery, transfers, partial delivery, cancellation, and item substitution.
• Own functional analysis for 3PL and EDI flows, including item and ASN messages, picking and load confirmations, stock adjustments, shipment interfaces, and warehouse exceptions.
• Assess cross-functional impacts across Sales, Accounts Receivable, product master data, Finance, integrations, portals, and external warehouse or corporate systems.
• Lead functional validation and UAT for enhancements, defects, D365 upgrades, integrations, and country-specific changes; confirm readiness for production deployment.
• Act as the senior functional escalation point for complex SCM and fulfillment incidents while the support team retains ticket ownership.
• Lead functional root-cause analysis with Support, Engineering, QA, and Integration teams, and recommend sustainable corrective actions.
• Review proposed solutions and FDDs from related domains for SCM, inventory, fulfillment, and downstream operational impact.
• Maintain current-state and future-state process flows, business rules, configuration rationale, integration dependencies, and key design decisions.
• Preserve institutional knowledge and support documentation needed for stable D365 operations and future ERP transformation activities.
• Partner with global business teams and product stakeholders to prioritize improvements, simplify processes, and reduce recurring operational issues.
Key Responsibilities
• 10+ years of Microsoft Dynamics AX/D365 Finance & Operations experience, including senior business analysis or functional consulting responsibilities.
• Deep functional expertise in Inventory Management, warehouse and fulfillment operations, intercompany supply, ATP/order promising, reservations, transfers, and logistics.
• Hands-on experience creating FDDs, process flows, user stories, acceptance criteria, and functional test scenarios.
• Experience with 3PL and EDI-enabled warehouse processes, including ASN, picking, load confirmation, stock adjustment, and shipment flows.
• Experience leading UAT, upgrade validation, and complex functional production investigations in a multi-country D365 environment.
• Ability to evaluate business, configuration, master-data, integration, customization, and standard-product impacts across end-to-end processes.
• Strong stakeholder facilitation, analytical, documentation, and business communication skills