Business Continuity Mgmt. Manager
India
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Job Description
Business Continuity Mgmt. Manager
| Noida, Uttar PradeshSholinganallur, Tamil Nadu

Job Summary

To build a strong Business Continuity Management culture within the assigned functions / regions, so as to enable the organization to adapt and become more resilient and effective in dealing with disruptive events

Key Responsibilities

Role Description – Task and Responsibilities

 

Provide leadership for BCM and Crisis Management for Lines of Business and Functions, by ensuring at minimum the following:

  • Lead implementation of BCM and Crisis Management lifecycle activities on an ongoing basis
  • Lead and drive BCM design, strategy implementation and exercising as part of delivery model across the LoB / Function
  • Ensure high level of compliance to the organization’s Resilience Policy
  • Engage and work together with LoB Leadership to develop strategies for Business Continuity Management and Crisis Management that are suitable and appropriate for the business across its locations and various customers
  • Lead Crisis response coordination for LoB(s) / Function(s)
  • Analyze, collate and review along with leadership the risk mitigation efforts / closure of audit findings
  • Ensure HCL and Customer policies are always adhered to during BCP situations
  • Represent the team during governance meetings, and customer meetings, visits, & audits
  • Monitor and report BCM program compliance to Risk and Compliance, and LoB / Function leadership
  • Drive implementation of business continuity education, training, and awareness in the LoB / Function
  • Lead testing of business continuity and crisis management arrangements across complex scenarios
  • Lead Sales and Business Development support activities for the team
  • Review and monitor major incident reports provided by the BCMS Leader, together with the results of any investigation carried out
Identify areas of improvement and lead strategic process improvement projects for the team

Skill Requirements

Mandatory* Domain knowledge, Skills & Exposure

  • Own the governance, maintenance, and sustenance of Business Continuity Management System across the organization
  • Subject Matter Expertise in BCM, Crisis Management, Resilience, Risk & Compliance domains
  • Have multi-faceted experience in Risk Management related program implementation in multiple domains (Infrastructure services, BFSI, Healthcare will be preference)
  • Should have sound knowledge of IT Disaster Recovery Program and Cyber related Business Continuity Planning
  • Good understanding and exposure to business operations in IT Application Support and Maintenance, Infrastructure, Business Services, and Products & Platforms
  • Be a self-starter with good interpersonal skills and ability to work with multiple teams from Delivery and Enabling Functions across locations, geographies, and engagements
  • Hands-on experience leading Crisis Management and response at a functional / location / site level
  • Ability to work with multiple senior stakeholders to design programs that meet the requirements of the organization & strengthens the resilience posture and are aligned to business needs.
  • Ability to logically convince stakeholders to take necessary actions. Work closely with Senior leaders and drive activities to successful completion
  • Have experience leading and directly supervising 5-10 people
  • Experience in preparing reports, conduct analysis and present to various stakeholders
  • Excellent Negotiation and Conflict Management skills
  • Good Customer Service skills

Ability to work under pressure and extended hours during Crisis events

Mandatory Experience*

  • At least 10 years work experience in ITES Industry
  • At least 5 years work experience in lifecycle implementation of Business Continuity Management and Crisis Management – Lead Role or Direct Support to Senior Management
  • At least 5 years work experience in Risk Management related program implementation in multiple domains (Infrastructure services, BFSI, Healthcare will be preference)
  • Experience in Customer/Auditor interfacing

Hands-on experience leading Crisis Management and response at a functional / location / site level

Other Requirements

Mandatory Soft Skills*

  • Excellent Communication skills across all channels of communications
  • Proficient in IT-backed remote working 24 x 7/365 days

Extensive proficiency in coordinating/working with cross-functional team, Business leaders and Vendors

Additional/Optional Domain knowledge, Skills & Exposure

  • Is empathetic and considerate to colleagues
  • Has an Entrepreneurial and/or Innovation inclination
  • Is positive, enthusiastic and takes initiative, ownership, and responsibility for work

Top-notch analytical skills and presentation skills
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.