Business Specialist
India
Job Description
Business Specialist
Chennai, Tamil Nadu
Job Summary
- Infor LN Manufacturing Consultant with a minimum of 10 years of experience in Infor LN ERP, including CloudSuite implementations and Application Management Services (AMS) support engagements.
- The consultant will be responsible for delivering end-to-end manufacturing solutions across Infor LN Manufacturing, Planning, Shop Floor Control, BOM, Routing, Quality Management, and Production Execution processes.
- The ideal candidate must possess strong techno-functional expertise, experience in global manufacturing environments, and hands-on exposure to Infor LN CloudSuite, Infor OS, and Infor ION integrations.
- The role requires active participation in implementation projects, business process transformation initiatives, and post-production support activities
Key Responsibilities
Cloud Implementation Responsibilities
- Lead business requirement gathering workshops with manufacturing stakeholders.
- Analyze current business processes and recommend industry best practices using Infor LN Manufacturing.
- Design and configure:
- Manufacturing
- Production Planning
- Shop Floor Control
- BOM Management
- Routing Management
- Work Centers
- Costing
- Repetitive Manufacturing
- Kanban
- Engineering Change Management
- Quality Management
- Conduct Fit-Gap analysis and prepare functional design documentation.
- Configure and validate standard Infor LN Manufacturing processes.
- Participate in CRP, SIT, UAT, and Production Deployment activities.
- Collaborate with technical teams for:
- Infor ION integrations
- IDM document management
- Workflow implementations
- MES integrations
- Third-party interface development
- Support data migration activities including:
- Data mapping
- Data cleansing
- Data validation
- Data reconciliation
- Prepare business process documentation and training materials.
- Support go-live and hypercare activities.
- Drive adoption of CloudSuite standard functionality and minimize customizations.
AMS Support Responsibilities
- Provide L2/L3 support for Manufacturing-related incidents and service requests.
- Investigate and resolve production issues within SLA timelines.
- Perform root cause analysis (RCA) for recurring incidents.
- Support enhancement requests and change management activities.
- Conduct impact analysis for business and system changes.
- Monitor interfaces and integration jobs.
- Coordinate with business users and technical teams during issue resolution.
- Participate in release management and deployment activities.
- Develop knowledge repositories and support documentation.
- Recommend process improvements to reduce ticket volumes and improve operational efficiency.
- Support monthly service reviews and AMS governance meetings.
Skill Requirements
Strong expertise in the following Infor LN modules:
Manufacturing
- Shop Floor Control
- Production Orders
- Manufacturing Planning
- Repetitive Manufacturing
Engineering
- BOM Management
- Routing Management
- Engineering Change Control
Planning
- Enterprise Planning
- Master Planning
- Material Planning
- Capacity Planning
Soft Skills
- Strong communication and presentation skills.
- Customer-facing consulting experience.
- Problem-solving and analytical mindset.
- Ability to work independently and lead workshops.
- Team mentoring and knowledge-sharing capabilities.
- Experience working in multi-cultural global environments.
Other Requirements
Required Experience
- Minimum 10+ years of ERP consulting experience.
- Minimum 7+ years of Infor LN Manufacturing experience.
- Minimum 3 full-cycle Infor LN Cloud or On-Premise implementation projects.
- Experience in at least one CloudSuite Industrial Manufacturing implementation.
- Experience in AMS support engagements for manufacturing clients.
- Experience managing customer workshops and stakeholder communication.
Information at a Glance