Buyer
India
Job Description
Buyer
Gautam Buddha Nagar, Uttar Pradesh
Job Summary
he Global Procurement Helpdesk Analyst serves as the first point of contact for procurement-related queries and support requests from internal stakeholders, vendors, buyers, and business users across global locations. The role is responsible for managing procurement tickets, resolving system and process-related issues, providing guidance on procurement policies, and ensuring timely closure of requests while maintaining service level agreements (SLAs).
Key Responsibilities
Act as the primary support contact for procurement-related inquiries.Manage requests received through ticketing systems, email, chat, and phone.Provide support on Procure-to-Pay (P2P) processes including:
- Purchase Requisitions (PR)
- Purchase Orders (PO)
- Goods Receipt (GR)
- Invoice Processing
- Vendor Management
- Contract Queries
Skill Requirements
- Procurement Operations
- Procure-to-Pay (P2P)
- Source-to-Pay (S2P)
- Vendor Management
- Contract Management Basics
- Invoice Processing
Technical Skills
- SAP / SAP Ariba / Coupa / Oracle Procurement
- ServiceNow or Ticketing Tools
- Microsoft Excel (Advanced)
- Power BI (Preferred)
- Microsoft Office 365
Soft Skills
- Excellent communication skills
- Strong customer-service orientation
- Problem-solving and analytical skills
- Stakeholder management
Other Requirements
Ticket Resolution SLA (%)First Contact Resolution RateTicket Closure RateCustomer Satisfaction Score (CSAT)Escalation Reduction RateAverage Resolution Time (ART)Procurement Compliance AdherenceKnowledge Base Utilization
Information at a Glance