Campus-Beginner
India
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Job Description
Campus-Beginner
Noida, Uttar Pradesh

Job Summary

Act as the first point of contact for IT support requests via phone, email, chat, or ticketing tools.
Log, categorize, prioritize, and track incidents and service requests.
Provide basic troubleshooting for hardware, software, network, and application-related issues.
Escalate unresolved issues to relevant support teams.
Follow up with users to ensure issues are resolved satisfactorily.
Maintain accurate records of incidents, resolutions, and support activities.

Key Responsibilities

Basic knowledge of Windows operating systems and Microsoft Office 365.
Understanding of hardware, networking, and software troubleshooting concepts.
Familiarity with ticketing tools such as ServiceNow, Jira Service Management, or Remedy is a plus.
Basic understanding of ITIL framework and Incident Management.
Strong communication and customer service skills.

Skill Requirements

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.