Job Summary

The role involves managing end-to-end expense claim processing through the SAP Concur platform and GCS (an inhouse tool) and providing timely support to employees via the self-service desk portal. The specialist ensures compliance with company policies, resolves queries efficiently, and contributes to process improvements.

Key Responsibilities

• Expense Claim Processing:
  • Review, validate employee expense claims submitted via Concur and GCS and ensure action within defined SLA.
  • Ensure claims comply with company travel and expense policies.
  • Coordinate with team lead/managers and other stake holders for approvals and escalations.
  • Monitor claim status and follow up on pending claims.
  • Processing accounting entries in SAP and employees account reconciliation
• Employee Query Handling:
  • Respond to employee queries related to expense claims, reimbursements, payroll, and concur/GCS usage via the self-service desk portal within defined SLA.
  • Provide guidance on claim submission procedures and policy clarifications.
  • Maintain a high level of customer service and professionalism in all interactions.

Skill Requirements

Other Requirements