Campus-Beginner
India
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Job Description
Campus-Beginner
Madurai, Tamil Nadu

Job Summary

A Service Desk Executive/Analyst serves as the first point of contact for users experiencing IT-related issues or service requests. The role focuses on providing timely technical support, troubleshooting problems, and ensuring seamless IT service delivery while maintaining high customer satisfaction.

Key Responsibilities

Respond to user queries via phone, email, chat, or ticketing systems.Log, track, and resolve incidents and service requests.Diagnose and troubleshoot hardware, software, network, and application issues.Escalate complex problems to appropriate support teams.Monitor ticket queues and ensure adherence to Service Level Agreements (SLAs).Maintain accurate records of incidents, resolutions, and user interactions.Assist with user account management, password resets, and access requests.Provide guidance and training to users on IT systems and applications.

Skill Requirements

Strong problem-solving and troubleshooting abilities.Excellent communication and customer service skills.Knowledge of IT systems, operating systems, networking, and ticketing tools.Ability to prioritize tasks and work in a fast-paced environment.Understanding of ITIL processes is an advantage.

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.