Campus-Beginner
India
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Job Description
Campus-Beginner
Noida, Uttar Pradesh

Job Summary

An Integrated Command Centre (ICC) professional is responsible for monitoring, coordinating, and managing operational activities through centralized systems to ensure smooth business operations, service availability, and timely incident resolution. The role acts as a single point of control for tracking performance, identifying issues, escalating critical incidents, and facilitating communication among stakeholders.

Key Responsibilities

Monitor operational dashboards, alerts, and performance metrics in real time.Identify, log, and track incidents, outages, and service disruptions.Coordinate with internal teams and vendors for issue resolution.Escalate critical incidents according to defined procedures.Ensure adherence to Service Level Agreements (SLAs) and operational standards.Prepare daily, weekly, and monthly operational reports.Maintain incident records, shift handover notes, and audit documentation.

Skill Requirements

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.