Campus-Beginner
India
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Job Description
Campus-Beginner
Noida, Uttar Pradesh

Job Summary

The role focuses on coordinating cross-functional teams, restoring services as quickly as possible, and ensuring effective communication with stakeholders throughout the incident lifecycle.

Key Responsibilities

Lead and coordinate the resolution of critical (P1/P2) incidents.
Act as the central point of contact during major incidents.
Drive incident bridge calls involving technical and business teams.
Track incident progress and ensure timely service restoration.
Provide regular updates to stakeholders, management, and customers.
Escalate issues to appropriate support groups when required.
Perform incident reviews and root cause analysis (RCA) coordination.

Skill Requirements

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.