Campus-Beginner
India
Apply now
Job Description
Campus-Beginner
Noida, Uttar Pradesh

Job Summary

An ITSM (IT Service Management) Professional is responsible for managing and improving IT services to ensure they align with business requirements and deliver optimal user experience. The role focuses on ITIL processes such as Incident Management, Problem Management, Change Management, Request Management, and Service Level Management.

Key Responsibilities

Manage and govern ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
Monitor service performance and ensure compliance with agreed Service Level Agreements (SLAs).
Analyze incidents and recurring issues to identify root causes and drive continuous improvement.

Skill Requirements

Other Requirements
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.