Campus-Beginner
India
Job Description
Campus-Beginner
Noida, Uttar Pradesh
Job Summary
A Snow ITSM professional is responsible for managing and supporting IT Service Management processes using the SNOW (ServiceNow) platform. The role focuses on ensuring efficient incident, problem, change, request, and asset management processes while maintaining service quality and compliance with organizational standards.
Key Responsibilities
Manage and resolve IT incidents, service requests, and escalations within defined SLAs.
Support Problem Management by identifying root causes and implementing preventive measures.
Coordinate Change Management activities, including approvals, risk assessments, and deployment tracking.
Maintain IT service catalogs, workflows, and knowledge base articles.
Monitor ticket queues and ensure timely resolution of user issues.
Skill Requirements
Other Requirements
Information at a Glance