Campus-Beginner
India
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Job Description
Campus-Beginner
Noida, Uttar Pradesh

Job Summary

Service Desk professionals act as the first point of contact for IT-related issues and service requests, ensuring timely resolution of incidents and providing technical support to end users while maintaining high levels of customer satisfaction.

Key Responsibilities

Receive, log, track, and resolve IT incidents and service requests.
Provide first-level technical support for hardware, software, network, and application-related issues.
Troubleshoot and diagnose user problems through phone, email, chat, or ticketing systems.
Escalate complex issues to appropriate support teams when required.
Monitor ticket queues and ensure adherence to SLA commitments.
Document incidents, resolutions, and knowledge base articles.

Skill Requirements

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.