Campus-Trainee
India
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Job Description
Campus-Trainee
Noida, Uttar Pradesh

Job Summary

 

Job Summary:

We are seeking a proactive and customer-focused Service Desk Analyst fluent in English CHAT to join our IT support team for Chat. The ideal candidate will be responsible for providing first-level technical support to end-users, resolving IT issues, and ensuring high levels of customer satisfaction.

 

Key Responsibilities

Key Responsibilities:

  • Provide first-line technical support via phone, email, and chat in English and German.
  • Log, track, and resolve incidents and service requests using the ITSM tool.
  • Troubleshoot hardware, software, and network-related issues.
  • Escalate unresolved issues to appropriate support teams.
  • Ensure timely follow-up and resolution of user queries.
  • Maintain documentation of issues and resolutions.
  • Adhere to SLAs and quality standards.
  • Contribute to knowledge base articles and FAQs.

 

Skill Requirements

Required Skills & Qualifications

HCLtained in CHAT

 

Other Requirements

Preferred Qualifications:

HCL Trainded in CHAT
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.