Job Summary
Title: Senior Digital Product Owner D365 - Retail & Commerce Job Code: Salary Grade: 23 Management Level: Individual Contributor Job Summary: Caterpillar is seeking a well‑qualified D365 Product Owner – Retail & Commerce, responsible for supporting the full functional needs of the Caterpillar Enterprise Resource Platform (ERP) template for Caterpillar Dealers. The Caterpillar ERP solution will be built on Microsoft Dynamics 365 Finance & Operations, with specialization in Retail & Commerce and preferred knowledge in Finance. The ideal candidate will lead end‑to‑end implementations, architect scalable retail solutions, and drive integrations across enterprise systems, ensuring compliance with Microsoft standards while guiding organizations through digital transformation initiatives. Additionally, the candidate will contribute to solutioning and developing D365 Retail & Commerce templates for implementation. What You Will Do Product Vision & Strategy Define and own Dynamics 365 Retail & Commerce architecture, with Finance as a supporting domain. Translate complex retail and dealer requirements into secure, high‑performing ERP solutions tailored for Caterpillar’s industry. Partner with stakeholders to define roadmaps, integrations, and reporting strategies across Retail, Commerce, and Finance. Drive integration strategies between CE, F&O, third‑party, and legacy systems (including Dual Write and Dataverse). System Ownership Design and configure Retail, Commerce, POS, Pricing, Promotions, Loyalty, and Finance modules to meet Caterpillar dealer needs. Stay current with Microsoft D365 updates and recommend architecture enhancements that improve retail operational efficiency. Manage functional and technical interfaces, ensuring seamless integration with CE, ISV solutions, and Power Platform. Requirements Definition Collaborate with Caterpillar, Ca
Key Responsibilities
2.Drive capability development through career guidance and structured mentoring, pairing employees with experienced mentors to support growth and progression.
3.Implement the Growth framework to align individual career aspirations with organizational needs.
4.Build a future-ready talent pool by collaborating with L&D and Delivery teams to create targeted learning journeys and establish external certification partnerships.
5.Partner with Delivery teams to lead succession planning, internal mobility, and backfilling of critical roles.
6.Align internal movements with organizational mandates to optimize talent utilization across functions.
7.Collaborate with Reporting Managers on goal setting, quarterly/annual appraisals, and feedback mechanisms.
8.Drive capability-oriented resourcing and recruitment by working closely with recruitment and resourcing teams to calibrate skill sets, develop JDs, and manage approvals and onboarding.
9.Execute process transformation initiatives as per the requirement
10.Focus on successfully implementing repeatable solutions across projects within the sub-capability to ensure consistency and scalability.
11.Provide expertise in customer lifecycle activities, contributing to development and documentation efforts that enhance process absorption and delivery readiness.
12.Develop and provide golden process maps and SIPOC documentation to standardize and drive effective solutioning across the sub-capability.