Client Delivery Director
United States
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Job Description
Client Delivery Director
Hartford, Connecticut

Job Summary

To drive the portfolio of projects/program for an identified client through optimum mix of resource within the given cost and margin and provide customer satisfaction that complies with the quality and delivery parameters responsible for end-to-end ownership of large, complex programs, ensuring successful delivery aligned to business objectives, timelines, budgets, and quality benchmarks. This role involves leading multi-stream programs, global teams, transformation initiatives, and stakeholder governance, while driving strategic value realization and operational excellence. Key Responsibilities Program Leadership & Delivery Own and manage end-to-end program lifecycle (initiation → execution → delivery → stabilization). Lead multiple projects/workstreams within a program, ensuring alignment with business objectives. Ensure delivery against scope, schedule, cost, and quality metrics. Drive program-level governance, reporting, and escalation management. Ensure adherence to SDLC, Agile/Hybrid delivery models, and enterprise standards. Stakeholder & Client Management Act as the primary escalation point for business stakeholders, leadership, and clients. Build strong relationships with CXO-level stakeholders and client leadership. Drive alignment between business, technology, and operations teams. Present program status, risks, and progress updates to executive leadership. Financial & Commercial Management Own program P&L, budgeting, forecasting, and cost optimization. Manage large-scale budgets and ensure financial performance targets are met (multi-million portfolios typical). [HCL Techno...2017-09-22 | Word] Drive revenue growth, margin improvement, and resource utilization. Review and val

Key Responsibilities

1. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time| cost and quality are met
2. To support business development activities to source further business from the existing client
3. To ensure customer engagement / satisfaction and referenceability
4. To guide, manage, develop and engage the team
5. To anchor process improvement/compliance and other organizational initiatives

Skill Requirements

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Other Requirements

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Maximum Salary (US):  245000
Minimum Salary (US):  174000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.