Client Delivery Director
United States
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Job Description
Client Delivery Director
Jersey City, New Jersey

Job Summary

Role Purpose
The Portfolio Delivery Lead is accountable for successful delivery and operational management of a portfolio of applications, products, and programs. The role drives execution excellence, aligns technology initiatives with business objectives, ensures predictable outcomes, and fosters strong stakeholder and client relationships.

Key Responsibilities

Key ResponsibilitiesLead end-to-end delivery across multiple programs, products, and application teams.Drive portfolio governance, delivery predictability, quality, and operational excellence.Own portfolio financial performance including budgeting, forecasting, utilization, and cost optimization.Build trusted relationships with business stakeholders, clients, and executive leadership.Manage risks, dependencies, escalations, compliance, and audit requirements.Lead and develop Delivery Managers, Program Managers, Scrum Masters, and technical leaders.Drive Agile, Lean, DevOps, automation, and AI-enabled transformation initiatives.Promote a culture of accountability, customer focus, innovation, and continuous improvement.

Skill Requirements

12-18+ years of experience in technology delivery, program management, or portfolio management.Proven experience managing large application portfolios and strategic technology initiatives.Experience in financial management, governance, stakeholder management, and executive reporting.Insurance industry experience with understanding of policy administration, claims, underwriting, servicing, or insurance operations.Familiarity with modern development methodologies including Agile, SAFe, DevOps, Product Operating Models, CI/CD, and cloud-native delivery practices.AI fluency with an understanding of Generative AI, Agentic AI, automation, and practical use of AI to improve delivery efficiency and business outcomes.

Other Requirements

Preferred CertificationsPMP or PgMPSAFe Agilist or SAFe Lean Portfolio ManagementITIL FoundationLean Six Sigma

Critical CompetenciesStrategic Thinking and Executive PresencePortfolio and Program GovernanceFinancial and Commercial AcumenStakeholder Management and Influencing SkillsRisk and Compliance ManagementTalent Development and CoachingContinuous Improvement Mindset with focus on simplification, automation, and measurable outcomesCustomer and Business Outcome Orientation
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.