Client Delivery Manager

United States
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Job Description

Client Delivery Manager

Others, South Carolina

Job Summary

Own end-to-end delivery of modernization waves, translating demand into executable plans and ensuring scope, schedule, quality, acceptance and reporting commitments are met.

Key Responsibilities

• Build and maintain wave plans, milestones, staffing, dependencies and delivery forecasts from accepted demand.
• Coordinate Intake–Deliver–Deploy execution, gate schedules, artefact delivery, UAT, device sign-off and Hypercare.
• Run weekly delivery reviews and daily escalation paths; manage risks, issues, defects, decisions and change requests.
• Track scope, capacity, schedule, quality and acceptance against the SOW and agreed complexity tiers.
• Produce customer dashboards, status reports, KPI evidence and milestone-acceptance packs.
• Maintain senior stakeholder communication and drive corrective actions, lessons learned and customer satisfaction.

QUALIFICATIONS & LEVEL
• Bachelor’s degree in Computer Science, IT, Electronics or a related discipline, or equivalent demonstrable experience; relevant cloud, Agile, mobile, security or platform certifications are advantageous.
• Senior/lead profile: owns complex outcomes, mentors team members and influences architecture, quality and stakeholder decisions.
• Strong written and spoken English, collaborative delivery behavior and disciplined handling of customer code, credentials and data.

Skill Requirements

• Hand Held project/program owners, End Customer leads, Program Manager, Product Manager, Architect, Technical Leads, Scrum Master, QA and Factory Operations."

Other Requirements

• Migration velocity ≥90%; planning effectiveness ≥90%; accepted milestones; transparent dashboards; controlled risks and changes; customer satisfaction ≥8/10; stable Hypercare.
"Staffing-plan skills: Delivery Manager for Modernization Project.
Enhanced requirements: Program/project delivery management, mobile or software modernization, Agile delivery, capacity and wave planning, risk/issue/change management, KPI reporting, commercial awareness, customer governance and executive communication."
Maximum Salary (US):  192000
Minimum Salary (US):  95000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.