Client Partner
United States
Apply now
Job Description
Client Partner
Chicago, Illinois

Job Summary

We are seeking a highly driven and customer-focused Client Partner for one of our strategic accounts in the Travel & Hospitality industry.

The ideal candidate will be responsible for driving account growth, expanding wallet share, identifying new business opportunities, and partnering with delivery teams to ensure exceptional customer satisfaction. This role requires a strong understanding of IT services, digital transformation, customer experience modernization, airline and airport operations, loyalty platforms, and enterprise technology services within the travel ecosystem.

Key Responsibilities

Key Responsibilities

  • Own and manage a strategic Travel & Hospitality account with full P&L responsibility.
  • Develop and execute account growth strategies aligned with client business objectives.
  • Build trusted advisor relationships with CXOs, business leaders, digital leaders, operations executives, and procurement stakeholders.
  • Identify and drive opportunities across:
    • Travel & Hospitality Digital Transformation
    • Customer Experience & Personalization
    • Cloud & Infrastructure
    • Data, Analytics & AI
    • Loyalty & Revenue Management Platforms
    • Enterprise Applications (SAP, Oracle, Salesforce, Workday, etc.)
    • Contact Center & Customer Service Transformation
  • Lead account planning, opportunity qualification, pipeline development, and revenue forecasting.
  • Collaborate with sales, solutioning, delivery, and recruitment teams to ensure successful execution of client engagements.
  • Drive cross-selling and upselling initiatives across existing accounts.
  • Monitor client satisfaction and proactively address risks and escalations.
  • Negotiate contracts, Statements of Work (SOWs), pricing, and commercial agreements.
  • Maintain a strong understanding of Travel & Hospitality industry trends, including digital travel experiences, customer personalization, loyalty programs, smart airports, airline operations, sustainability initiatives, and AI-driven guest/traveler engagement.

Skill Requirements

  • Proven experience managing Travel & Hospitality, Airline, Airport, Hospitality, Cruise, or Online Travel Agency (OTA) accounts.
  • Strong understanding of:
    • Airline Operations & Passenger Services
    • Revenue Management & Reservation Systems
    • Loyalty & Customer Engagement Programs
    • Digital Customer Experience
    • Travel Distribution Ecosystem (GDS, NDC, OTA Platforms)
    • Data & AI Solutions for Travel and Hospitality
  • Demonstrated success in achieving revenue growth and account expansion targets.
  • Experience managing multimillion-dollar client portfolios.
  • Strong executive presence and stakeholder management skills.
  • Excellent communication, negotiation, and presentation abilities.
  • Experience leading large-scale digital transformation, cloud modernization, and operational excellence initiatives within Travel & Hospitality organizations.

Other Requirements

NA
Maximum Salary (US):  230000
Minimum Salary (US):  200000
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.