Consultant(DPO)
India
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Job Description
Consultant(DPO)
| Bengaluru, KarnatakaGreater Noida, Uttar Pradesh

Job Summary

  • This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform.
  • dCEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned/ unplanned)
  • DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below)
  • SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
  • This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
  • Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work.

 

Technical Skill Set required to perform above tasks:

  • Technical expertise in SAP Basis area with a minimum of 7 to 8 years of experience.
  • 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
  • Good understanding & hands-on experience required in S/4 HANA Application & HANA database.
  • Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
  • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
  • Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Key Responsibilities

1. Develop And Implement Solutions For Process Improvements Based On Team-Identified Issues.
2. Create And Execute Action Plans To Boost Business Productivity With Supervisor Approval.
3. Validate Business Requirements To Enhance Process Workflows And Customer Satisfaction.
4. Manage Client And Business Relationships To Ensure Project Progress And Functionality Enhancements.
5. Lead Process Specialists To Deliver Quality Project Outcomes.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.