Job Summary

Key Responsibilities

SAP MM Support

• Provide L2 support for SAP Materials Management processes.
• Investigate and resolve incidents related to procurement and inventory processes.
• Support purchase requisitions, purchase orders, contracts, scheduling agreements, and source determination activities.
• Monitor and resolve material master and vendor master related issues.
• Support invoice verification and procurement integration with Finance.
• Assist users with goods receipt, goods issue, stock transfer, and inventory management activities.

SAP WM Support

• Provide functional support for warehouse management operations.
• Support bin management, storage strategies, transfer orders, and warehouse movements.
• Resolve issues affecting warehouse execution and inventory accuracy.
• Support inbound, outbound, picking, packing, and stock movement processes.
• Assist warehouse users in troubleshooting operational issues and process exceptions.
• Support warehouse inventory reconciliation and stock correction activities.

Application Support & Operations

• Handle Incident, Problem, Change, and Service Request activities within agreed SLA commitments.
• Perform root cause analysis for recurring incidents.
• Support functional testing for SAP changes and enhancements.
• Collaborate with ABAP, Basis, Security, and Integration teams during issue resolution.
• Maintain support documentation, knowledge articles, and operating procedures.

Business Process Support

Support Reckitt business processes related to:

• Procure-to-Pay (P2P)
• Inventory Management
• Warehouse Operations
• Stock Transfers
• Material Movements
• Physical Inventory
• Vendor Management
• Goods Receipt Processing
• Goods Issue Processing
• Logistics Execution Integration

Continuous Improvement

• Identify opportunities to improve process efficiency and reduce recurring incidents.
• Participate in automation and process optimization initiatives.
• Support implementation of minor enhancements and business improvements.
• Contribute to service improvement plans and operational excellence programs.

Skill Requirements

Required Functional Expertise

SAP Materials Management (MM)

• Material Master
• Vendor Master
• Purchasing
• Release Strategies
• Source Determination
• Quotation Management
• Purchase Requisitions
• Purchase Orders
• Contracts and Scheduling Agreements
• Inventory Management
• Physical Inventory
• Invoice Verification
• Valuation and Account Determination

SAP Warehouse Management (WM)

• Warehouse Structure
• Storage Types and Storage Bins
• Transfer Requirements
• Transfer Orders
• Putaway Strategies
• Picking Strategies
• Replenishment Processes
• Inventory Management Integration
• Stock Transfers
• Warehouse Monitoring
• Cycle Counting

Integration Knowledge

Working knowledge of integrations between MM/WM and:

• SAP SD/LE
• SAP PP/QM
• SAP FICO
• SAP MDG
• SAP Ariba
• Kinaxis Supply Chain Planning
• Third-Party Logistics (3PL) Interfaces

Other Requirements

Required Experience

• 4-7 years of SAP MM/WM experience.
• Minimum 2 years supporting global SAP production environments.
• Experience supporting procurement, inventory, and warehouse processes.
• Experience working within AMS or application support environments.
• Exposure to FMCG, consumer goods, manufacturing, or supply chain operations preferred.
• Experience participating in transition, KT, and hypercare activities preferred.

Technical Skills

Mandatory

• SAP MM
• SAP WM
• Incident & Problem Management
• Functional Troubleshooting
• Testing & Defect Resolution
• Process Documentation

Preferred

• SAP Ariba
• SAP Fiori
• ServiceNow
• IDoc Monitoring
• Integration Troubleshooting

Behavioral Competencies

• Strong analytical and troubleshooting skills.
• Customer-focused service mindset.
• Excellent communication and stakeholder engagement skills.
• Ability to work in a global support model.
• Team collaboration and knowledge-sharing mindset.
• Continuous improvement orientation.