Consultant
India
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Job Description
Consultant
Noida, Uttar Pradesh

Job Summary

  • Design and develop applications on the Genesys Cloud platform.
  • Integrate Genesys Cloud with enterprise systems and third-party apps.
  • Troubleshoot and resolve issues related to Genesys Cloud applications.
  • Maintain documentation and ensure high performance and reliability.
  • Stay updated on cloud computing and contact center technologies.
  • Configure and maintain cloud contact center environments.
  • Troubleshoot technical issues and apply patches.
  • Integrate Genesys Cloud with other business systems.

Key Responsibilities

1. Assess IT infrastructure using tools such as SolarWinds and Nagios to identify performance bottlenecks and recommend improvements.
2. Develop infrastructure optimization plans by leveraging VMware and Hyper-V, ensuring efficient resource utilization and scalability.
3. Support implementation of cloud migration strategies using AWS and Azure, facilitating seamless transition and integration of client systems.
4. Analyze network security posture with Cisco and Fortinet solutions, providing actionable recommendations to enhance protection and compliance.
5. Prepare and present technical documentation and reports using Microsoft Office Suite, ensuring stakeholders are informed of project progress and outcomes.
6. Collaborate with internal teams to troubleshoot infrastructure issues using ServiceNow and ITIL-based processes, ensuring timely resolution and minimal disruption.

Skill Requirements

  • Experience with Genesys Cloud platform.
  • Experience on Genesys Cloud IVR Architect call flow development.
  • Strong knowledge of JavaScript, REST APIs, OAuth, AWS, Python, SQL, JSON, XML.
  • Familiarity with Agile methodologies.
  • Bachelor's degree in Computer Science or related field.
  • 5+ experience on Genesys Cloud.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.