Job Summary

Role Summary

We are seeking a detail-oriented and analytical MIS Analyst to support Field Service Practice and solutioning with hands-on experience with reporting, dashboard creation, data analysis. The candidate must possess strong Microsoft Excel and other office 365 app skills. This role requires career-oriented individual with basic (if not hands-on understanding) of Onsite /Field Service operations and/or solutioning.

Key Responsibilities

Key Responsibilities

• Maintain daily, weekly, and monthly tracker
• Manage and work on solution and commercial sheets
• Perform data validation, cleansing, and reconciliation activities.
• Generate ad-hoc reports and business insights for leadership reviews.

• Analyse service delivery performance, ticket trends, productivity, and SLA adherence.
• Present meaningful insights through charts, graphs, and executive summaries.

• Coordinate with operations teams for data collection and reporting requirements.

Required Skills

Technical Skills

• Advanced Microsoft Excel
• Microsoft PowerPoint
• Management presentations
• Data visualization

Understanding of -

• Knowledge of SLA and KPI reporting
• Basic understanding of IT Support / Onsite Support Operations
• Coordination with various teams like Presales, BAG and Delivery etc.

Skill Requirements

Key Competencies

• Strong analytical mindset
• Excellent communication and presentation skills
• Attention to detail
• Stakeholder management
• Problem-solving ability
• Ability to work with large datasets
• Self-driven and proactive approach. 

Other Requirements