Job Summary

We are seeking a DevOps Platform Support Engineer (L2+/L3) with strong Infrastructure as Code (IaC) experience to support and enhance our automation platforms and delivery pipelines. You will operate, troubleshoot, and safely modify Terraform, Ansible, and GitLab CI/CD assets within established architecture standards, ensuring secure, reliable, and compliant deployments across AWS and on‑prem environments. This role sits between support and architecture: you’ll handle complex operations work and contribute targeted code changes.

Key Responsibilities

1. Assess IT infrastructure using tools such as SolarWinds and Nagios to identify performance bottlenecks and recommend improvements.
2. Develop infrastructure optimization plans by leveraging VMware and Hyper-V, ensuring efficient resource utilization and scalability.
3. Support implementation of cloud migration strategies using AWS and Azure, facilitating seamless transition and integration of client systems.
4. Analyze network security posture with Cisco and Fortinet solutions, providing actionable recommendations to enhance protection and compliance.
5. Prepare and present technical documentation and reports using Microsoft Office Suite, ensuring stakeholders are informed of project progress and outcomes.
6. Collaborate with internal teams to troubleshoot infrastructure issues using ServiceNow and ITIL-based processes, ensuring timely resolution and minimal disruption.

Skill Requirements

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Other Requirements

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