Job Summary
To drive the portfolio of projects/program for an identified client through optimum mix of resource within the given cost and margin and provide customer satisfaction that complies with the quality and delivery parameters
The Program Manager/DUH will be responsible for planning, executing, and governing multiple related projects (programs) to ensure delivery of business outcomes aligned with organizational strategy. The role requires strong stakeholder management, governance, financial oversight, and risk management capabilities across cross‑functional teams.
Key Responsibilities:
Program & Delivery Management
Own end-to-end delivery of one or more programs comprising multiple interdependent projects.
Define program scope, objectives, milestones, and success criteria aligned with business goals.
Ensure projects are delivered on time, within scope, and within budget.
Establish and maintain program plans, schedules, RAID logs, and dependency maps.
Stakeholder & Communication Management
Act as the primary point of contact for senior leadership, business stakeholders, and customers.
Drive regular program governance reviews, steering committee meetings, and executive updates.
Ensure transparent communication of program status, risks, dependencies, and decisions.
Financial & Resource Management
Manage program budgets, forecasts, cost tracking, and financial reporting.
Oversee resource planning across projects, including vendor and partner coordination.
Ensure optimal utilization of resources and adherence to financial controls.
Risk, Compliance & Governance
Identify, assess, and mitigate program-level risks and issues.
Ensure compliance with organizational standards, policies, and delivery frameworks.
Drive change management and impact assessment for program-level changes.
Team Leadership & Collaboration
Provide guidance and direction to Project Managers and cross-functional teams.
Foster collaboration across business, technology, operations, and external partners.
Support continuous improvement and adoption of best practices.
Key Responsibilities
2. To support business development activities to source further business from the existing client
3. To ensure customer engagement / satisfaction and referenceability
4. To guide, manage, develop and engage the team
5. To anchor process improvement/compliance and other organizational initiatives