Job Summary
Key Responsibilities
- Quickly understands and assesses Airlines’ unique requirements and provides technical and informational support for in-service issues.
- Reviews various maintenance documentation to identify solution(s) for in-service concerns and look proactively for potential fleet solutions.
- Reviews for engineering drawings and installations to ensure customer questions/concerns are resolved.
- Assists with the investigation of problems to provide engineering dispositions of discrepancies to return airplanes to revenue services.
- Assists in the development of customer correspondence for continued safe operation and maintenance of equipment.
- The position requires flexibility to address emergent issues and meetings with stakeholders may require an occasional off-shift work schedule to support the airline customers operating 24/7.
- Ensure strict compliance to Aftermarket departmental procedures, Company policies, Export requirements, including compliance to all US export control requirements
- Maintain a high degree of reliability and accuracy in all communications with Airlines, MROs, OEMs, Suppliers and other key stakeholders
- Work alongside with a globally diverse aftermarket team of highly skilled engineers and be at the forefront of driving airline customer experience.
Report into Aftermarket technical services leaders and help in driving organization’s vision of the best aerospace systems company in the world.
Skill Requirements
Experience in supporting end users in an Aftermarket customer service role is highly preferrable. Experience with Concessions for Wings, Fuselage etc. for Aircraft structures with experience in Composites, Metallic. Good experience with Doubler Repairs, Bushing Repairs, Wet Layups, Prepreg Repairs, Hand calculations etc. Functional knowledge of Nacelle Systems and its components on various civil aircraft programs. Very good familiarity and working knowledge of CRM systems like MS Dynamics. Conv
Other Requirements
- Minimum of Bachelors degree or higher in Mechanical engineering or Aerospace or Aeronautics.
- Full time recognized Bachelor of Engineering (4 years) with 6 to 9 years of related work experience in similar roles.