Developer
India
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Job Description
Developer
Others, Uttar Pradesh

Job Summary

We are seeking an experienced and highly motivated Level 3 ITIL Support Technician to provide advanced application and infrastructure support for 3M 360 Encompass, M*Modal dictation and transcription solutions, and associated healthcare IT systems. The role requires deep technical expertise, ITIL process familiarity, and domain understanding of healthcare provider environments, including medical coding, transcription, and HL7 interfaces.
This position supports HCLTech clients for Solventum (formerly 3M Health Information Systems) products and involves coordination with internal teams and product vendors to troubleshoot, monitor, and enhance critical applications.
Key Responsibilities
- Provide Level 3 support for 3M 360 Encompass, M*Modal dictation systems, and related healthcare applications.
- Troubleshoot issues related to Windows Server OS, Citrix, IIS, ASP.NET, SQL Server, HL7/XML interfaces, and network components.
- Conduct server and application monitoring, performance tuning, and manage alerts/escalations using monitoring tools (e.g., SolarWinds, Splunk).
- Resolve tickets end-to-end using ITSM platforms (e.g., ServiceNow), including root cause analysis, documentation, and timely communication.
- Participate in client calls for support, implementation, performance reviews, and product upgrades.
- Represent HCLTech and the client in communications with vendors and internal stakeholders.
- Collaborate with cross-functional teams on projects, documentation, and knowledge transfer.
- Maintain SLAs, support ITIL-aligned Incident, Request, and Change Management processes.
- Assist with user provisioning, access issues, server patching, and application upgrades.
- Generate technical reports and support operational team workflows.
- Ensure adherence to security, privacy, and compliance standards (e.g., HIPAA) when handling sensitive healthcare data.
- Follow organizational protocols for handling Protected Health Information (PHI).
- Document recurring issues, SOPs, and knowledge base articles to support efficient troubleshooting and onboarding.
- Provide after-hours and on-call support as required.
- Demonstrated ability to communicate technical information effectively to both technical and non-technical stakeholders.
Qualifications
Basic Qualifications:
- Bachelor’s Degree or higher from an accredited institution.
- Minimum 5 years of experience in technical or application support.
- At least 3 years of experience in Database Administration (MS SQL preferred).
- At least 3 years of experience in Networking and Server Administration.
Key Competencies and Domain Knowledge:
- Strong experience with Citrix/Terminal Services, IIS, Windows Server, Active Directory, and SQL Server.
- Working knowledge of healthcare software, medical coding, transcription, and dictation systems.
- Familiarity with HL7 messaging standards and clinical documentation workflows.
- Experience with 3M HIS product suite, especially 360 Encompass and M*Modal.
- Proven analytical, problem-solving, and communication skills.
- Ability to work independently and within a team in a fast-paced environment.

 

Key Responsibilities

1. To develop & deliver codes for the project/ work assigned by following established standards of quality and delivery SLA
2. To maintain the existing project by resolving/troubleshooting/debugging issues occurring in the existing project/application.
3. To understand client requirements and accordingly develop code to create required features.
4. Documentation of work.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.