Job Summary

Purpose:

The Presentment Technical Manager is accountable for a team responsible for the delivery of integrated electronic invoice presentment solutions to external customers. This includes the use of Microsoft and Unix based tools to develop and deliver internal and external solutions that support custom and electronic invoice presentment solutions. This position is responsible for developing the implementation schedule/plan and driving effective project management to ensure timely delivery.

Scope:

• Directly responsible for the team in charge of:
• Customer data mapping using EDI and eCommerce standards.
• Invoice presentment support tools to maximize invoice accuracy and optimize invoice collectability
• Developing and supporting solutions and EDI infrastructure.
• Creating high level user documentation to support new implementations.
• Identify and manage Customer CTQ's related to Electronic Invoice Transaction Processing.
• Development and execution of strategic initiatives.
• Directly responsible for the management and integrity of the technical infrastructure.
• Directly responsible for the day to day vendor management of customer document deliveries. This includes oversight of supplier deliverables within agreed to SLA's.
• Leads the creation of standardized and custom invoice solutions.
• Participates in customer and internal meetings.
• Provides accurate and timely reporting to management as well as participates in root cause analysis into operational deficiencies.
• Assists the operation by analyzing data trends and communicating process improvement opportunities.
• Responsible for invoice presentment projects to include translating business requirements into functional specifications and managing requests for changes to the specifications.
• Maintains functional peer relationships and detailed working knowledge of the assigned area systems, organization, and business processes.

Key Responsibilities

Essential Functions (Responsibilities):

• Lead and interpret customer data mapping requirements using EDI and eCommerce standards.
• Identify and manage Customer CTQ's related to Electronic Invoice Transaction Processing.
• Becomes expert in internal Billing data flows.
• Translates business requirements into documented functional and technical specifications
• Creates implementation plans to deliver on-time solutions.
• Works with internal team to create standardized and custom invoice solutions.
• Build Pre and Post invoice presentment support tools to maximize invoice accuracy and optimize invoice collectability.
• Leads the developing and supporting functions in the Electronic Billing architecture
• Vendor relationship management.
• Leads the team to create innovative solutions to solve business problems, including repetitive and ad-hoc requests.

Skill Requirements

Qualifications:

• Bachelor's Degree preferably in Computer Science, Information Technology, Mathematics, or Statistics highly desired.
• Minimum of 5 years of managerial experience and leading development teams and projects.
• Industry knowledge of EDI ANSI X12 Standards, XML Standards and/or eCommerce Integrations
• Strong Back Office systems understanding
• Proficient with Microsoft Office Suite i.e. Word, Power point, Excel, and Outlook
• Management of technical team (s) involved with some or all of the below:
• Programming using Java, UNIX, UNIX Shell Scripting, Oracle, Access, C, PERL, HTML, IBM Websphere / WTX, MS programming using .net, VB or Access
• Oracle Database (SQL scripting, PL/SQL procedures)

Other Requirements

Desired:

• Self-motivated individual with strong problem-solving, verbal & written communication skills, fluent English.
• Ability to work with data available & make decisions with limited supervision
• Familiarity with back office systems – orders, billing, collections, customer Service.
• Quality / Project Experience
• Advanced knowledge of Software Development Life Cycle
• Change agent with proven team/project management skills
• Ability to multi-task and meet tight timelines
• Customer focused
• Functional competency in Billing/Collections/Operations
• Proven analytical/problem resolution skills.