Job Summary
This person would be expected to create a wow factor for seamless execution & delivery of all projects and develop relationships with external and internal stakeholders. PM should be able to coordinate/collaborate with the internal teams and as well as external customer teams on Project delivery on time.\\\\r\\\\n\\\\r\\\\nKey Responsibilities:\\\\r\\\\n• Plan and manage the full lifecycle of complex IT programs including system upgrades, migrations, infrastructure deployments, and integrations.\\\\r\\\\n• Work closely with IT architects, developers, operations, and security teams to define program scope, goals, and deliverables.\\\\r\\\\n• Ensure alignment with enterprise architecture, compliance, and security standards.\\\\r\\\\n• Identify program risks and create effective mitigation strategies.\\\\r\\\\n• Develop project documentation, timelines, resource plans, and status reports.\\\\r\\\\n• Facilitate regular check-ins, reviews, and stakeholder meetings to track progress and remove roadblocks.\\\\r\\\\n• Coordinate with vendors and third-party providers when required.\\\\r\\\\n• Lead Agile ceremonies where applicable (e.g., sprint planning, reviews, standups).\\\\r\\\\n• Monitor and report KPIs and ensure continuous improvement in IT program delivery.\\\\r\\\\n• Coordinate activities, resources, equipment and information\\\\r\\\\n• Liaise with customer to identify and define project requirements, scope and objectives\\\\r\\\\n• Make certain that customers’ needs are met as the project evolves\\\\r\\\\n• Help prepare project proposals, timeframes & schedule\\\\r\\\\n• Monitor and track project’s progress and handle any issues that arise\\\\r\\\\n• Act as the point of contact and communicate project status adequately to all participants\\\\r\\\\n• Use project management tools to monitor working hours, budget, & plans\\\\r\\\\n• Issue all appropriate documentation in a timely manner \\\\r\\\\n• Report and escalate to management as needed\\\\r\\\\n• Create and maintain comprehensive project documentation, plans and reports\\\\r\\\\n• Manage the relationship with the customer and all stakeholders\\\\r\\\\n• Perform risk management to minimize project risks\\\\r\\\\n• Strong working knowledge of Microsoft Office & Project Management tools\\\\r\\\\n• Excellent written and verbal communication skills\\\\r\\\\n• Solid organizational skills including attention to detail and multitasking skills\\\\r\\\\n\\\\r\\\\nRequired Qualifications:\\\\r\\\\nBachelor’s degree in information technology, Computer Science, or a related field.\\\\r\\\\n15+ years of experience managing IT programs or projects, especially in infrastructure, cloud, or enterprise IT systems.\\\\r\\\\nStrong understanding of IT service management (ITSM), networks, data centers, and cloud platforms (AWS, Azure, GCP).\\\\r\\\\nFamiliarity with Agile, Scrum, and Waterfall methodologies.\\\\r\\\\nProficient with program/project management tools (Jira, ServiceNow, MS Project, etc.).\\\\r\\\\nExcellent analytical, organizational, and interpersonal skills.\\\\r\\\\n
Key Responsibilities
Coordinate activities, resources, equipment and information • Liaise with customer to identify and define project requirements, scope and objectives • Make certain that customers’ needs are met as the project evolves • Help prepare project proposals, timeframes & schedule • Monitor and track project’s progress and handle any issues that arise • Act as the point of contact and communicate project status adequately to all participants • Use project management tools to monitor working hours, budget, & plans • Issue all appropriate documentation in a timely manner • Report and escalate to management as needed • Create and maintain comprehensive project documentation, plans and reports • Manage the relationship with the customer and all stakeholders • Perform risk management to minimize project risks • Strong working knowledge of Microsoft Office & Project Management tools • Excellent written and verbal communication skills • Solid organizational skills including attention to detail and multitasking skills
Skill Requirements
Bachelor’s degree in information technology, Computer Science, or a related field. 15+ years of experience managing IT programs or projects, especially in infrastructure, cloud, or enterprise IT systems. Strong understanding of IT service management (ITSM), networks, data centers, and cloud platforms (AWS, Azure, GCP). Familiarity with Agile, Scrum, and Waterfall methodologies. Proficient with program/project management tools (Jira, ServiceNow, MS Project, etc.). Excellent analytical, organizational, and interpersonal skills.