Job Summary
Solution Architect – Data Center AI Smart Hands, HCBU, HCLTech www.hcltech.com Digital Foundation Noida India, 1 Position / 10-12 Years Experience / E4 / Full-Time We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity. The Role This role architects and positions Smart Hands solutions tailored for high-density AI and GPU data centers. It translates compute, rack, cabling, and cooling requirements into optimized onsite and remote support models for safe and efficient handling of AI infrastructure. The role defines specialized procedures for GPU swaps, dense cabling, and liquid cooling support while embedding automation and remote-assist capabilities. It ensures proposed solutions meet hyperscalers-grade SLAs and safety standards. Key Responsibilities: Define specialized Smart Hands service scope and SLAs for safe and efficient handling of high-density AI and GPU infrastructure. Design detailed operational workflows for GPU swaps, dense cabling work, and liquid cooling related onsite interventions. Develop staffing, skill mix, and training models tailored for hyperscale-grade, high-density, and safety-critical environments. Build comprehensive RFP responses and commercials for AI-focused onsite and remote support engagements. Define strict safety, compliance, and handling procedures for liquid-cooled and high-power AI rack environments. Integrate remote assist, AR-guided work instructions, and automation to reduce errors and accelerate field activities. Collaborate with design, operations, and OEM teams to validate feasibility and readiness of proposed support models. Present differentiated high-density Smart Hands propositions highlighting faster turnaround, precision, and operational risk reduction. Qualifications & Experience Experience in DC Smart Hands or field services. Strong understanding of GPU/AI hardware environments. Familiarity with high-density cabling and liquid cooling basics. Presales and customer-facing communication skills. Knowledge of
Key Responsibilities
2. To Oversee The Creation And Formalization Of Case Studies, Ensuring They Are Suitably Developed Into Gtm Collateral To Effectively Illustrate Success Stories And Testimonials.
3. To Gather Insights On Prevailing Industry Developments And Analyze Competitor Strategies And Specific Account Details To Inform Business Decisions.
4. To Collaborate With Sales Team (Hunting & Farming) On Key Focus Areas & Customer Profiles.
5. To Implement Improvements Based On The Evaluation To Enhance The Effectiveness And Relevance Of Collateral, Ensuring It Meets Market Demands And Supports Business Growth.