Job Summary
8+ years in a customer facing role as a Solution Architect, Technical/Process
Consultant, Customer Success manager, or additional related role.
5+ years of experience managing executive business stakeholders in a
customer organization, preferred.
2+ years of experience with the ServiceNow platform in a technical capacity:
developer, solution architect, technical consultant, or additional relevant role
Knowledge of ServiceNow platform topics such as Playbooks, Process
Automation Designer, and Integration Hub preferred
Knowledge of ServiceNow’s integration tools and capabilities preferred
2+ years of experience working with Procurement and/or Supply Chain
processes or technology preferred
Experience implementing ServiceNow Source-to-Pay Operations products
strongly preferred.
Fanatical about customer success and tenacious about advising, coaching and
mentoring customers on our technology as well as the disciplines of
procurement and supply chain
Other skills which will help you succeed in this role: data driven, experience with
value consulting/realization, verbal and written communication talent, content
(webinar) development
Key Responsibilities
2. To evaluate & recommend different appropriate product solutions based on customer requirements.
3. To identify and facilitate customer to implement organizational changes required for effective business product Implementation
4. To design and conduct solution workshop(s) to get early buy-in from the relevant stakeholders and thereby also identify additional opportunities to engage with the client
5. To develop and guide others for their career progression
6. To continually update oneself for developing self; contribute to business cases| market collaterals etc.