SeniorAdministrator - IAM Operations
United Arab Emirates
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Job Description
SeniorAdministrator - IAM Operations
Others, Dubai

Job Summary

Proven experience in Identity Governance & Administration (IGA) processes including persona design and lifecycle management.Deep understanding of HRMS-IAM integration, including attribute mapping, identity triggers (e.g., hire, rehire, cancel-hire, termination), and support for non-employee identity types (contractors, service accounts).Ability to analyze and redesign HR master data structures, ensuring completeness and consistency of identity-relevant fields (e.g., employment type, organization unit, job code, location).Hands-on experience coordinating HRMS process changes, including collaboration with HR, ERP, and IT teams to align identity provisioning with upstream HR events.Familiarity with ServiceNow, Entra ID, and enterprise-grade IGA platforms (e.g., SailPoint, Saviynt), with ability to design data flows and integration patterns.Experience with data mapping, transformation rules, and HR downstream system analysis, including identification of system owners, data consumers, and business process impacts.Ability to conduct cross-functional workshops with HR and business teams, document current-state processes, identify gaps, and define “to-be” identity management models.Understanding of data refresh, reconciliation, and conflict resolution mechanisms between HR, IAM, and directory systems to ensure data integrity and synchronization.Soft-Skills and communication.Email and collaboration mediums.Strong interpersonal and communication skills with the ability to engage cross-functional teams, facilitate technical workshops, and translate complex identity and directory concepts into actionable plans for both technical and non-technical stakeholders.

Key Responsibilities

Proven experience in Identity Governance & Administration (IGA) processes including persona design and lifecycle management.Deep understanding of HRMS-IAM integration, including attribute mapping, identity triggers (e.g., hire, rehire, cancel-hire, termination), and support for non-employee identity types (contractors, service accounts).Ability to analyze and redesign HR master data structures, ensuring completeness and consistency of identity-relevant fields (e.g., employment type, organization unit, job code, location).Hands-on experience coordinating HRMS process changes, including collaboration with HR, ERP, and IT teams to align identity provisioning with upstream HR events.Familiarity with ServiceNow, Entra ID, and enterprise-grade IGA platforms (e.g., SailPoint, Saviynt), with ability to design data flows and integration patterns.Experience with data mapping, transformation rules, and HR downstream system analysis, including identification of system owners, data consumers, and business process impacts.Ability to conduct cross-functional workshops with HR and business teams, document current-state processes, identify gaps, and define “to-be” identity management models.Understanding of data refresh, reconciliation, and conflict resolution mechanisms between HR, IAM, and directory systems to ensure data integrity and synchronization.Soft-Skills and communication.Email and collaboration mediums.Strong interpersonal and communication skills with the ability to engage cross-functional teams, facilitate technical workshops, and translate complex identity and directory concepts into actionable plans for both technical and non-technical stakeholders.

Skill Requirements

Proven experience in Identity Governance & Administration (IGA) processes including persona design and lifecycle management.Deep understanding of HRMS-IAM integration, including attribute mapping, identity triggers (e.g., hire, rehire, cancel-hire, termination), and support for non-employee identity types (contractors, service accounts).Ability to analyze and redesign HR master data structures, ensuring completeness and consistency of identity-relevant fields (e.g., employment type, organization unit, job code, location).Hands-on experience coordinating HRMS process changes, including collaboration with HR, ERP, and IT teams to align identity provisioning with upstream HR events.Familiarity with ServiceNow, Entra ID, and enterprise-grade IGA platforms (e.g., SailPoint, Saviynt), with ability to design data flows and integration patterns.Experience with data mapping, transformation rules, and HR downstream system analysis, including identification of system owners, data consumers, and business process impacts.Ability to conduct cross-functional workshops with HR and business teams, document current-state processes, identify gaps, and define “to-be” identity management models.Understanding of data refresh, reconciliation, and conflict resolution mechanisms between HR, IAM, and directory systems to ensure data integrity and synchronization.Soft-Skills and communication.Email and collaboration mediums.Strong interpersonal and communication skills with the ability to engage cross-functional teams, facilitate technical workshops, and translate complex identity and directory concepts into actionable plans for both technical and non-technical stakeholders.

Other Requirements

Proven experience in Identity Governance & Administration (IGA) processes including persona design and lifecycle management.Deep understanding of HRMS-IAM integration, including attribute mapping, identity triggers (e.g., hire, rehire, cancel-hire, termination), and support for non-employee identity types (contractors, service accounts).Ability to analyze and redesign HR master data structures, ensuring completeness and consistency of identity-relevant fields (e.g., employment type, organization unit, job code, location).Hands-on experience coordinating HRMS process changes, including collaboration with HR, ERP, and IT teams to align identity provisioning with upstream HR events.Familiarity with ServiceNow, Entra ID, and enterprise-grade IGA platforms (e.g., SailPoint, Saviynt), with ability to design data flows and integration patterns.Experience with data mapping, transformation rules, and HR downstream system analysis, including identification of system owners, data consumers, and business process impacts.Ability to conduct cross-functional workshops with HR and business teams, document current-state processes, identify gaps, and define “to-be” identity management models.Understanding of data refresh, reconciliation, and conflict resolution mechanisms between HR, IAM, and directory systems to ensure data integrity and synchronization.Soft-Skills and communication.Email and collaboration mediums.Strong interpersonal and communication skills with the ability to engage cross-functional teams, facilitate technical workshops, and translate complex identity and directory concepts into actionable plans for both technical and non-technical stakeholders.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.