Dynamics CRM Functional Senior Consultant
India
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Job Description
Dynamics CRM Functional Senior Consultant

Job Summary

As a Senior Consultant specializing in CRM / D365 CE OOTB,Configuration, you will be responsible for configuring, implementing, and providing solutions within the CRM / D365 CE platform. Your main objective will be to ensure seamless integration and optimization of the CRM system to meet business requirements effectively.

Key Responsibilities

1. Configure and customize crm / d365 ce out of the box (ootb) functionalities to meet business needs.
2. Implement and deploy crm / d365 ce solutions, ensuring proper integration with existing systems.
3. Collaborate with stakeholders to understand requirements and design appropriate crm configurations.
4. Provide technical expertise and support in crm system maintenance and upgrades.
5. Troubleshoot and resolve any issues related to crm / d365 ce ootb configurations.
6. Conduct training sessions and user support to ensure smooth adoption of crm solutions.

Skill Requirements

1. Proficiency in configuring crm / d365 ce out of the box (ootb) features and functionalities.
2. Strong understanding of crm concepts and best practices.
3. Experience in implementing and customizing crm solutions within the d365 ce platform.
4. Excellent communication and collaboration skills to work effectively with cross functional teams.
5. Ability to analyze complex problems and provide innovative crm solutions.

Other Requirements

1.Microsoft Certified1.Dynamics 365 Customer Service Functional Consultant Associate is preferred.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.