Dynamics CRM Senior Technical Lead
India
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Job Description
Dynamics CRM Senior Technical Lead
Bengaluru, Karnataka

Job Summary

  • Lead technical design and development for D365 CE in Marketing module/ Customer Insights – Journeys solutions

  • Provide advanced L2/L3 support for complex application and integration issues

  • Design and develop custom components (plugins, workflows, APIs, integrations)

  • Develop high-performance synchronous and asynchronous C# plugins and services ensuring scalability and minimal impact on system upgrades

  • Design and implement advanced Power Automate solutions and integrations (APIs, Azure services) with secure, fault-tolerant patterns

  • Architect event-driven and API-based integrations supporting Customer Insights journeys, campaigns, and data flows across systems

  • Ensure all customizations are upgrade-compliant, solution-aware (managed layers), and aligned with ALM and DevOps practices

  • Integrate Copilot and AI-driven capabilities to enable intelligent campaign execution, automation, and personalization within governed frameworks

Key Responsibilities

  • Architect scalable solutions aligned with global template and governance standards

  • Troubleshoot performance, integration, and platform-level issues

  • Own end-to-end resolution of critical incidents including RCA

  • Implement and optimize integrations using Azure services, APIs, and Dataverse

  • Lead technical delivery of change requests and enhancements

  • Drive code quality, performance optimization, and best practices

  • Support D365 upgrades, platform changes, and release deployments

  • Perform impact analysis and ensure compatibility of customizations

  • Mentor junior consultants and guide technical solutioning

  • Work closely with functional teams to translate requirements into technical design

  • Ensure proper documentation (TDD, technical runbooks, deployment guides)

  • Collaborate with Microsoft and third-party vendors for L3 issue resolution

  • Support testing strategy including SIT, regression, and performance validation

  • Participate in architecture and governance reviews

  • Ensure compliance with security, coding standards, and audit requirements

  • Work in global support model with on-call support for critical issues

  • Drive continuous improvement, automation, and platform stability initiatives

Skill Requirements

  • Architect scalable solutions aligned with global template and governance standards

  • Troubleshoot performance, integration, and platform-level issues

  • Own end-to-end resolution of critical incidents including RCA

  • Implement and optimize integrations using Azure services, APIs, and Dataverse

  • Lead technical delivery of change requests and enhancements

  • Drive code quality, performance optimization, and best practices

  • Support D365 upgrades, platform changes, and release deployments

  • Perform impact analysis and ensure compatibility of customizations

  • Mentor junior consultants and guide technical solutioning

  • Work closely with functional teams to translate requirements into technical design

  • Ensure proper documentation (TDD, technical runbooks, deployment guides)

  • Collaborate with Microsoft and third-party vendors for L3 issue resolution

  • Support testing strategy including SIT, regression, and performance validation

  • Participate in architecture and governance reviews

  • Ensure compliance with security, coding standards, and audit requirements

  • Work in global support model with on-call support for critical issues

  • Drive continuous improvement, automation, and platform stability initiatives

Other Requirements

1.Microsoft Certified1.Dynamics 365 Customer Service Functional Consultant Associate or similar certifications preferred.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.