Dynamics CRM Senior Technical Lead
India
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Job Description
Dynamics CRM Senior Technical Lead
Chennai, Tamil Nadu

Job Summary

The Senior Technical Lead in CRM / D365 CE OOTB, Configuration, Cust will be responsible for overseeing and leading technical teams to deliver high-quality CRM / D365 CE solutions. The main objective is to ensure the successful implementation, customization, and configuration of CRM / D365 CE OutoftheBox functionalities to meet the specific needs of the organization.

Key Responsibilities

1. Lead and manage technical teams in the design, development, and implementation of crm / d365 ce solutions.
2. Define and implement best practices for crm / d365 ce outofthebox configurations and customizations.
3. Collaborate with stakeholders to gather requirements and provide technical expertise in crm / d365 ce solution design.
4. Perform system analysis, troubleshooting, and debugging to ensure smooth operation of crm / d365 ce systems.
5. Provide guidance and mentorship to junior team members to enhance their technical skills and capabilities.
6. Stay updated on the latest crm / d365 ce trends, updates, and features to propose innovative solutions.

Skill Requirements

1. Strong proficiency in crm / d365 ce outofthebox functionalities, configurations, and customizations.
2. Extensive experience in leading technical teams and managing crm / d365 ce implementation projects.
3. In-depth knowledge of crm / d365 ce architecture, data models, and integration capabilities.
4. Excellent problem-solving skills and ability to analyze complex crm / d365 ce issues.
5. Strong communication skills to effectively collaborate with cross functional teams and stakeholders.
6. Ability to prioritize tasks, meet deadlines, and deliver high-quality crm / d365 ce solutions.

Other Requirements

1.Microsoft Certified1.Dynamics 365 Customer Service Functional Consultant Associate or similar certifications preferred.

Skill Mandatory Proficiency Level (1-5)
Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service Yes 4
Experience of software development using Microsoft .Net, C#, JSON and jQuery Yes 4
Experience in developing automations using Power Automate and Power Apps Yes 4
Experience in developing application which can be published to Azure Yes 3
Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps Yes 4

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.