Dynamics CRM Technical Architect
India
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Job Description
Dynamics CRM Technical Architect
Bengaluru, Karnataka

Job Summary

Senior D365 CE Techno-Functional Consultant

  • Provide L2 support for D365 CE Customer Insights – Journeys (Marketing) including campaigns, segments, and customer journeys
  • Troubleshoot and resolve application issues, campaign failures, and integration defects
  • Own incidents end-to-end with SLA adherence and stakeholder communication
  • Collaborate with L3 vendors and Microsoft support for complex issues
  • Understand the existing functional and technical specifications (FDD/TDD) and provide business solutions
  • Configure and customize customer journeys, triggers, segmentation, and marketing automation
  • Develop and support integrations using APIs, Dataverse, and Power Platform
  • Drive end-to-end solution design for Customer Insights – Journeys, balancing business requirements with platform constraints and global template standards
  • Lead incident analysis and functional resolution for complex marketing journeys, segmentation, and campaign orchestration issues with ownership through closure

Key Responsibilities

  • Validate and guide implementation of powerful automation (Journeys + Power Platform) ensuring scalability and compliance with enterprise governance
  • Collaborate with technical teams to ensure customizations, integrations, and configurations are upgrade-safe and aligned with D365 release cycles
  • Deliver impact analysis, functional RCA, and continuous improvement recommendations for recurring issues across markets
  • Ensure solutions comply with global templates and governance standards
  • Deliver change requests including analysis, development, testing, and deployment
  • Manage backlog items and continuous enhancement delivery
  • Support D365 upgrades and release cycles with impact analysis and regression testing
  • Execute unit testing
  • Support UAT cycles, defect triage, and ensure high-quality releases
  • Perform root cause analysis (RCA) for critical incidents and maintain KEDB
  • Drive proactive improvements to reduce recurring incidents and improve stability
  • Coordinate with integration and third-party systems for issue resolution
  • Participate in governance calls, service reviews, and global team collaboration
  • Work in multi-region support model (EMEA/NA) with shift and on-call coverage
  • Ensure proper documentation, compliance, and audit readiness for all changes
  • Monitor performance and continuously improve application reliability and user experience

Skill Requirements

  • Validate and guide implementation of powerful automation (Journeys + Power Platform) ensuring scalability and compliance with enterprise governance
  • Collaborate with technical teams to ensure customizations, integrations, and configurations are upgrade-safe and aligned with D365 release cycles
  • Deliver impact analysis, functional RCA, and continuous improvement recommendations for recurring issues across markets
  • Ensure solutions comply with global templates and governance standards
  • Deliver change requests including analysis, development, testing, and deployment
  • Manage backlog items and continuous enhancement delivery
  • Support D365 upgrades and release cycles with impact analysis and regression testing
  • Execute unit testing
  • Support UAT cycles, defect triage, and ensure high-quality releases
  • Perform root cause analysis (RCA) for critical incidents and maintain KEDB
  • Drive proactive improvements to reduce recurring incidents and improve stability
  • Coordinate with integration and third-party systems for issue resolution
  • Participate in governance calls, service reviews, and global team collaboration
  • Work in multi-region support model (EMEA/NA) with shift and on-call coverage
  • Ensure proper documentation, compliance, and audit readiness for all changes
  • Monitor performance and continuously improve application reliability and user experience

Other Requirements

1.Microsoft Certified1.Dynamics 365 + Power Platform Solution Architect Expert certification is preferred
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.