Dynamics CRM Technical Lead
India
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Job Description
Dynamics CRM Technical Lead

Job Summary

The Technical Lead will be responsible for overseeing CRM / D365 CE OutoftheBox (OOTB) functionalities, configurations, and customizations. The main objective is to lead the technical team to ensure successful implementation and support of CRM solutions within the organization.

Key Responsibilities

1. Lead and mentor the technical team in crm / d365 ce ootb implementation, configuration, and customization.
2. Collaborate with stakeholders to gather requirements and translate them into technical solutions within the crm system.
3. Design and develop customizations, workflows, plugins, and integrations to enhance crm functionality.
4. Ensure the best practices in crm development are followed and maintain data integrity within the crm system.
5. Conduct system testing, performance tuning, and troubleshooting of crm solutions.
6. Provide technical support and guidance to end-users and resolve any crmrelated issues in a timely manner.

Skill Requirements

1. Strong expertise in crm / d365 ce outofthebox functionalities, configurations, and customizations.
2. Proficient in developing custom workflows, plugins, and integrations within the crm system.
3. Excellent problem-solving and analytical skills to troubleshoot technical issues and optimize crm performance.
4. Solid understanding of crm best practices and data management principles.
5. Ability to communicate effectively with cross functional teams and stakeholders.
6. Experience in leading a technical team and managing crm projects effectively.

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.