Job Summary
SAP S4HANA Service Cloud Functional Engineer
Location: Bangalore
Signify is amid the design, build and deployment of a global greenfield S/4HANA solution. To support the deployment and ensure stable operations and continuous optimization, we are establishing a global application maintenance organization. The SAP S4HANA Service Cloud Functional Engineer is responsible for operational support in S/4 HANA deployments and supporting and optimizing SAP Service Cloud solutions in a post go-live application maintenance environment. Collaborates within a global team and works closely with business stakeholders, partners and cross-functional teams to ensure stable, compliant and efficient service management processes. The role focuses on functional support, issue resolution, system stability and operational effectiveness. Key Areas of Responsibility Support Service Business Process Owners, key users and project teams in maintaining SAP Service Cloud solutions aligned to the global template and deploying the global S/4 HANA implementation on a local level. Provide functional support across core Service Cloud processes including Service Requests, Tickets, Registered Products, Service Contracts, Warranties, Knowledge Base, Case Management and Customer Service Operations. Provide end-to-end functional support in an AMS environment including incident management, service requests, defect resolution and root cause analysis in line with agreed service levels. Conduct impact analysis and testing to support quality delivery of changes and enhancements. Support Service Cloud processes with strong integration across SAP S/4HANA, SAP ECC, Customer Master, Sales, Service, Installed Base and other integrated business applications. Monitor system performance, operational issues and user feedback to ensure stable and efficient day-to-day service operations. Support business-critical service operations ensuring continuity and timely issue resolution. Provide user support, functional guidance and knowledge sharing to enable consistent adoption and operational effectiveness. Critical Experiences and Skills Bachelor’s or Master’s degree preferably in Engineering, Information Technology, Business Administration or a related field. Hands-on experience configuring and supporting cloud customer service environments, including ticketing workflows, service level agreement (SLA) boundaries, warranty tracking matrices, custom business objects, and interface message debugging via SAP CPI. Strong functional understanding of SAP Service Cloud including Service Requests, Tickets, Installed Base, Registered Products, Service Contracts, Warranties, Knowledge Base and Case Management. Experience working in a global application maintenance support or production support environment including stakeholder management and cross-functional collaboration. Experience in system enhancements, incident resolution, problem management, testing and delivery of supportable business solutions. Experience supporting business-critical service operations. Good understanding of integration with SAP S/4HANA, SAP ECC and other enterprise applications. Strong analytical, problem-solving and communication skills. Knowledge of SAP Sales Cloud is a strong advantage. SAP certification in SAP Service Cloud is an advantage. Ability to work effectively in a global, complex and highly integrated business environment. Grading Differentiators Good knowledge of SAP Service Cloud functional processes and incident management practices. Operates independently within
Key Responsibilities
2. To monitor occurrences of new software releases, support packs and kernel upgrades and how these affect the application and users.
3. To manage database optimization, back-up and recovery
4. To perform troubleshooting at the ERP and database level
5. To train and transfer knowledge to the team members