Job Summary
Key Responsibilities
SAP Enable Now Functional Engineer
Location: Bangalore
Signify is amid the design, build and deployment of a global greenfield S/4HANA solution. To support the deployment and ensure stable operations and continuous optimization, we are establishing a global application maintenance organization.
The SAP Enable Now Functional Engineer is responsible for supporting SAP S/4 HANA deployments and maintaining and enhancing SAP Enable Now solutions in a post go-live application maintenance environment. Collaborates within a global team and works closely with business stakeholders, partners and cross-functional teams to support digital learning, user adoption and business process enablement. The role focuses on application support, content management, issue resolution, testing and continuous improvement.
Key Areas of Responsibility
- Support SAP Enable Now activities aligned to the global template and support the global S/4 HANA implementation on a local level.
- Develop, maintain and update SAP Enable Now learning content including simulations, guided tours, work instructions, process documentation and in-application help.
- Provide functional support in an AMS environment including incident management, service requests, defect resolution and root cause analysis in line with agreed service levels.
- Support Business Process Owners, key users and project teams in maintaining learning content aligned with business process changes.
- Conduct impact analysis and support testing and validation of Enable Now content following system enhancements, releases and deployments.
- Maintain learning content libraries, templates, standards and documentation to support governance and knowledge management.
- Monitor application issues and user feedback to support effective user adoption and operational continuity.
- Support user onboarding, knowledge transfer and digital learning initiatives across SAP applications.
- Provide functional guidance and contribute to knowledge sharing to support continuous improvement and operational effectiveness.
Critical Experiences and Skills
- Bachelor’s or Master’s degree preferably in Engineering, Information Technology, Education Technology or a related field.
- Experience or exposure to SAP Enable Now, Digital Adoption Platforms or enterprise learning solutions is an advantage.
- Basic understanding of SAP S/4HANA business processes and enterprise applications.
- Experience supporting application maintenance, documentation, testing, training or digital adoption initiatives is an advantage.
- Knowledge of content authoring, documentation standards and digital learning concepts is desirable.
- Good understanding of integration points with SAP S/4HANA and other enterprise applications.
- Strong analytical, problem-solving and communication skills.
- Willingness to learn and continuously develop expertise in SAP Enable Now, SAP S/4HANA processes and digital learning technologies.
- SAP Enable Now certification is an advantage.
- Ability to work effectively in a global, complex and highly integrated business environment.
Grading Differentiators
- Good understanding of SAP Enable Now concepts and digital learning technologies.
- Operates independently within assigned functional scope and delivers with appropriate guidance based on experience.
- Contributes effectively to application support, testing, documentation and content maintenance activities.
- Demonstrates a strong learning mindset and contributes to continuous improvement initiatives.